Intellect - Job Description

Print Technical Support Engineer - Dublin
Job Types: Full-time, Permanent

Are you an Information Technology Assistant able to help our business through your hardware support expertise?

Are you interested in being a hardware engineer and flexible to the distances traveled who is eager to use and grow your technological skills?

Are you looking to join a team where there are clear progression paths and ample career development opportunities?

The role in brief:

Our client is one of Ireland’s largest and most successful ICT solutions and services providers. They have been at the forefront of technology innovation in Ireland for forty years.
Our client in Dublin is welcoming applications for the position of Information Printing Technical within their experienced team. This professional will have a desire to work in the continually advancing IT industry and will have a positive impact on customers as a point of contact for support issues.

Key Responsibilities and Deliverables:

- Workshop and Hardware Repairs: This entails conducting diagnostics, troubleshooting, and repair work on IT hardware such as laptops, printers, PCs, servers, etc., as necessary within the workshop.
- Assist in maintaining control of workshop stock and equipment, as well as parts required for field service calls.
- Hardware: Configuration and Bench Repairs (Workshop): This involves completing preparatory change requests to personal computing hardware before customer dispatch, including imaging and memory upgrades, as well as conducting bench repairs and spare parts preparation for both print and personal computing lines.
- Installation of Print & Personal Computing Hardware: This role supports senior or consultant engineers assigned to new hardware deployments and refresh projects by setting up and staging hardware, including both print and personal computing lines.
- Field/Onsite Print Technical Support: Provides end-user technical support, both through helpdesk services and field-based assistance, focusing on print technologies at customer locations as part of the Managed Print Solution.
- Preventative Maintenance Service Calls: Conducts proactive customer site visits to perform regular maintenance on devices, including replacing cyclical long-life consumables (e.g., fusers, transfer belts) and conducting routine diagnostic checks to preempt future issues with devices.

This role will suit you if:

You are based in Dublin
Full driving licence essential (Manual car)
Relevant IT degree or equivalent
Minimum of 3 year’ experience in a similar support role
Previous experience with Print Fleet Management & Managed Print Services software such as SafeCom, Jet Advice or similar is highly desirable but not essential.
Knowledge and experience working with Office 365 - Firewalls / Switch knowledge
Knowledge and experience working with Windows operation systems
Excellent troubleshooting and problem-solving skills
Communication skills essential

Rewards and Benefits:

Work in a positive and supportive environment
Sponsored training and continuous professional development
Life Assurance
Wellness programme including Employee Assistance Programme
Teambuilding initiatives
Flexible lifestyle choice days
3 Paid Volunteer Days annually to give back to the community

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Location: Dublin
Job Type: Permanent
Industry: Computer Hardware
Qualification: Printing Technical Support Engineer

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Mariana Myra De Moraes

Consultant
myrademoraesm@intellect.ie

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