Technical Services Support Engineer - Dublin 
 

Entry-level Technical Services Support Engineer position. This is a 3-month contract role with the possibility of permanent employment for a junior tech professional.
 

Are you able to support our business with your hardware expertise?  
Are you interested in becoming a hardware engineer and willing to travel distances as needed?
Are you eager to develop and enhance your technological skills?  
Are you looking to join a team that offers clear progression paths and plenty of opportunities for career development?
 

The role in brief:

Our client is one of the largest and most successful ICT solutions and services providers in Ireland, with a strong presence in technology innovation for the past forty years.

They are currently seeking applications for a Technician position within their experienced team in Dublin. This is a junior-level role that offers opportunities for growth in technical support engineering.

The ideal candidate will have a strong desire to work in the ever-evolving IT industry and a genuine interest in technology. As a key point of contact for support issues, the Technician will have a positive impact on customers.
 

Key Responsibilities and Deliverables:

- Workshop and Hardware Repairs: This entails conducting diagnostics, troubleshooting, and repair work on IT hardware such as laptops, printers, PCs, servers, etc., as necessary within the workshop.

- Assist in maintaining control of workshop stock and equipment, as well as parts required for field service calls.

- Hardware - Configuration and Bench Repairs (Workshop): This involves completing preparatory change requests to personal computing hardware before customer dispatch, including imaging and memory upgrades, as well as conducting bench repairs and spare parts preparation for both print and personal computing lines.

- Installation of Print & Personal Computing Hardware: This role supports senior or consultant engineers assigned to new hardware deployments and refresh projects by setting up and staging hardware, including both print and personal computing lines.

- This role operates to key performance indicators based on a balanced scorecard model, linking financial, customer, internal business process, and learning/innovation objectives.

- Field/Onsite Print Technical Support: Provides end-user technical support, both through helpdesk services and field-based assistance, focusing on print technologies at customer locations as part of the Managed Print Solution.

- Preventative Maintenance Service Calls: Conducts proactive customer site visits to perform regular maintenance on devices, including replacing cyclical long-life consumables (e.g., fusers, transfer belts) and conducting routine diagnostic checks to preempt future issues with devices.
 

This role will suit you if:

• You are based in Dublin
• Full driving licence essential (Manual car)
• Professional Certifications – HP Print and Personal Computing Certificates are desirable (or a commitment to achieving within timelines set out by manager where not previously held).
• Previous experience with Print Fleet Management & Managed Print Services software. such as SafeCom, Jet Advice or similar is highly desirable but not essential.
• Ability to achieve an intermediate to advanced level of knowledge as part of medium/longer term professional development plan (Office 365 Master)

Personal Attributes - Professional Approach:
- Interest in computer hardware
- Strong communication skills
- Effective problem-solving and troubleshooting
- Proven team player
- Ambitious and eager to learn
- Professional telephone manner
- Self-motivated and positive
- Detail-oriented
 

Rewards and Benefits:

• Work in a positive and supportive environment
• Sponsored training and continuous professional development
• Life Assurance
• Wellness programme including Employee Assistance Programme
• Teambuilding initiatives
• 3 Paid Volunteer Days annually to give back to the community