Technical Support Engineer – Dublin 7 (1-Year Temporary Contract)

Location: Dublin, Ireland
Contract: 1-year, temporary
 

Overview of the Role

We are seeking a Technical Support Engineer to join our team on a 1-year temporary contract. The successful candidate will provide front-line technical support to end users, resolve technical issues, and ensure seamless IT operations. This role is primarily based onsite in Dublin 7 but may occasionally require support in other local offices.

IT Support team operates 39 hours per week, Monday to Friday, with a rotation-based on-call schedule to provide 24/7 operational support for critical systems.
 

Key Responsibilities

•    The implementation and support for information security directives as mandated by policy and EU GDPR (General Data Protection Regulation)
•    Log and track all calls to the IT Helpdesk on the hospital call logging system
•    Troubleshoot and resolve technical issues where possible
•    User administration (new user accounts / password resets)
•    In-house applications administration, support and troubleshooting
•    Liaise with third party vendors around support issues
•    Monitor daily backup logs and escalate issues
•    Escalate technical issues to Level 2/Level 3/or vendor support where needed
•    Printer troubleshooting and escalation to managed printer supplier
•    Assist with IT project work where required
•    Basic network troubleshooting
•    Vulnerability monitoring and support
•    Take ownership of ongoing technical issues

Please note: The above list is not exhaustive, and you may be required to take on additional duties to support the evolving needs of the team.
 

Qualifications and Experience

• At least 2 years of relevant 1st-line/technical support experience.
• Proficiency in Microsoft systems (e.g., Windows 10/XP, MS Office) and a solid understanding of PC hardware setup.
• Strong customer service and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Excellent analytical and problem-solving skills, with the ability to prioritize tasks effectively.
• Proven ability to work independently and as part of a team.
• Full Irish driving license.
• Fluent in English and eligible to work in Ireland.

 

Desirable:

• Experience in a healthcare setting
• Zebra printer configuration and testing
• Microsoft certifications
• ITIL Foundation certification
• Familiarity with network protocols, ITSM service desk tools, and ticket management systems.

 

Why Join Us?

• Opportunity to work with cutting-edge technology in a fast-paced environment.
• Collaborate with a dynamic and supportive team.
• Gain valuable experience in the healthcare and IT sectors.

If you are passionate about technology and enjoy problem-solving in a team-oriented environment, we encourage you to apply.
 

Note: This is a temporary 12-month position based in Dublin, starting immediately.