Helpdesk Support (Junior)

Location: Dublin 4 (Onsite)
Contract Start Date: 18th March 2025
Contract Duration: 8 months
Working Hours: Monday to Friday, 9:30 AM – 5:30 PM
Positions Available: 2
 

Role Overview

We are seeking two Helpdesk Support Junior Resources to provide frontline IT support in a dynamic and customer-focused environment. The ideal candidates will be responsible for diagnosing and resolving technical issues while ensuring a seamless IT experience for users.
 

Key Responsibilities

• Serve as the first point of contact for users experiencing IT issues.

• Diagnose and resolve hardware, software, and network-related problems.

• Provide clear and effective communication to users to address and troubleshoot IT concerns.

• Manage user account permissions and troubleshoot connectivity issues.

• Work closely with the IT team to manage and prioritize assigned support tickets.
   

Mandatory Requirements 

• Experience: Minimum of two years’ experience in a frontline IT support role, handling diverse customer needs.

• Availability: Must be available to commence work on 10th March 2025.

• Qualifications: Must hold an industry-recognized IT qualification or equivalent.

• Language Proficiency: Must have strong English language skills.
   

Key Experience, Competencies & Skills

• Minimum of one year of relevant IT support experience.

• Strong troubleshooting skills on MS Office, email applications, and MS operating systems (Windows 10 & 11).

• Experience supporting a diverse customer base.

• Hands-on experience with Windows (10, 11), Linux, and/or Unix. Apple Mac experience is essential.

• Good knowledge of Novell account management.

• Familiarity with mobile operating systems such as Apple iOS and Google Android.

• In-depth knowledge of MS Office applications and internet browsers.

• Proficiency with email clients such as Gmail and Outlook.

• Understanding of printing technologies.

• Excellent interpersonal skills, with the ability to provide technical support to staff at all levels and liaise with external IT service providers.

• Strong diagnostic and problem-solving skills.

• Ability to work both independently and collaboratively within a multidisciplinary IT team.
   

If you are a proactive IT support professional with a passion for customer service and technical problem-solving, we encourage you to apply!