Network & Security Support Engineer – Full Time – Office-based in Enniscorthy, Co. Wexford

Are you an IT professional with a passion for networking and security?
Do you enjoy solving technical challenges while supporting customers in a dynamic service environment?
Are you looking to develop your expertise within a specialist team that values growth and collaboration?

The Role in Brief:
Our client, a leading ICT services and solutions provider in Ireland, is seeking a Network and Security Support Engineer to join their Network Operations and Customer Support Centre team in Enniscorthy, Co. Wexford. This role is ideal for someone with a strong foundation in IT support who is eager to specialise in networking and security technologies.
You will work within the Network and Security Group (NSG), supported by experienced colleagues and a Technical Lead mentor, while reporting to the Support Centre Manager. The role offers exposure to a variety of technical issues and projects and includes opportunities for onsite work and professional development.

Key Responsibilities:

• Troubleshoot, diagnose, and resolve network and security-related incidents and service requests
• Perform connectivity issue resolution across VPNs, firewalls, switches, and ISPs
• Respond to and remediate AV/firewall alerts and other security events
• Maintain and upgrade systems, including firmware updates and health checks
• Collaborate with vendors such as Sophos, Cisco, HPE Aruba, and others in resolving technical issues
• Contribute to customer projects with clearly defined deliverables and timelines
• Maintain accurate records of actions and time logs using the Autotask ticketing system
• Identify and report potential chargeable incidents outside contracted SLAs
• Monitor vendor forums and industry bulletins for emerging threats and updates
• Support colleagues and work flexibly across teams when required

• You must hold a full Irish driving licence. Please note that a learner permit or an international driving licence is not suitable for this role.
• You hold or are nearing completion of an Ordinary Bachelor's Degree in IT or a related field
• You have 2+ years of experience in an ICT support role with strong customer interaction
• You hold (or are willing to obtain within 6 months) a Cisco CCNA or Sophos Certified Engineer certification
• You have a long-term interest in developing to Sophos Architect, Cisco CCNP, or equivalent
• You’re comfortable working in a fast-paced environment with a customer-first mindset
• You have a strong attention to detail and a proactive attitude towards learning

• Professional and approachable manner
• Strong verbal and written communication skills
• Team player with a positive and energetic attitude
• Ambitious and motivated to grow in the field of networking and security
• Committed to continuous learning and certification

• Be part of a specialist technical team with excellent mentoring and career development
• Sponsored training, certification pathways, and continuous learning support
• Life Assurance
• Employee Wellness Programme including EAP access
• Team-building and social initiatives
• Flexible lifestyle choice days
• 3 Paid Volunteer Days annually to give back to your community

📩 Ready to build your career in network and security engineering with one of Ireland’s most respected ICT providers?
Apply now and take your next step in a rewarding and future-focused role.