Technical Services Support Engineer – Full Time

Location: Dublin (primarily onsite – office & customer sites)
Division: Technical Services | Department: Imaging & Print
Fixed-term: 3 months Fixed term position with an opportunity to transition to permanent employment based on performance and business needs
 

About the Role

Are you a hands-on technical problem solver with strong hardware and break/fix experience? Do you enjoy diagnosing faults, repairing devices, and supporting service delivery teams in a fast-paced technical environment?

A well-established ICT services provider is seeking a Technical Services Support Engineer to join its Imaging and Print Technical Services team in Dublin. This is a practical, workshop-focused role centred on hardware diagnostics, repair, and imaging/print support, with occasional onsite customer visits.

Role Overview

The Technical Services Support Engineer supports service delivery teams by providing diagnostics, break/fix repairs, equipment preparation, and workshop coordination. The role plays a key part in maintaining service quality, supporting field engineers, and ensuring customers receive timely and professional technical support. 3 months Fixed term position with an opportunity to transition to permanent employment based on performance and business needs.

Key Responsibilities

• Diagnose, troubleshoot, and perform hardware break/fix repairs on PCs, laptops, printers, and servers

• Provide overflow break/fix and installation support at customer sites when required

• Deploy images to PCs and laptops

• Carry out HP warranty repairs

• Manage workshop stock, tools, and spare parts

• Prepare and stage equipment for projects and installations

• Handle incoming workshop calls and support field engineers

• Maintain accurate call logging and documentation

• Perform routine maintenance, firmware upgrades, and health checks

• Deliver excellent customer service and professional communication

Knowledge & Experience

Essential

• Hardware / Break-Fix experience
• Minimum 1 year in a customer-facing technical support role
• Strong troubleshooting skills and attention to detail
• Excellent written and verbal English communication skills
• Full Category B (Manual) driver’s licence -  Clean Irish driving license

Desirable

• Strong PC and Laptop repair experience

• HP Print & Personal Computing certifications (or willingness to achieve)

• Experience with Managed Print / Print Fleet software

• Third-level qualification in a computer-related discipline or equivalent experience

Personal Attributes

• Logical and methodical problem-solving approach

• Strong time management and organisational skills

• Customer-focused, professional, and reliable

• Ability to work independently and as part of a team

• Positive, flexible, and eager to learn

What’s in It for You

• Competitive salary and company pension scheme

• Free financial advice service

• Life assurance and comprehensive wellness programme

• Sponsored training and ongoing professional development

• Regular team-building events and company initiatives

• Flexible lifestyle days and 3 paid volunteer days per year