Business Development Team Manager (MPS / ICT)
Location: Dublin (Hybrid)
Reporting to: Head of Sales / Commercial Director

About the Company
An established and highly successful Irish ICT solutions and services provider, with over four decades of experience delivering innovation and value to customers across Ireland.
The organisation operates a service-led, customer-first model, combining deep technical expertise with strong industry partnerships to deliver tailored solutions across managed services, cloud, infrastructure, cybersecurity, and print/document solutions.
With a nationwide footprint and a 24/7 support capability, the business has built a reputation for long-term client relationships, operational excellence, and consistent delivery of measurable business outcomes. Its accredited standards and integrated approach ensure customers benefit from secure, scalable, and future-ready technology environments.

Role Overview
This is a key leadership role responsible for building and managing a high-performing Business Development / Inside Sales team focused on new business acquisition across Managed Print Services (MPS) and broader ICT solutions.
You will play a central role in shaping the organisation’s pipeline generation strategy, driving structured outbound activity, and creating a scalable engine for new customer acquisition.
This opportunity is ideal for a commercially driven leader who wants to build a function from the ground up, implement best-in-class processes, and make a direct impact on revenue growth in a supportive, technically strong environment.

Key Responsibilities
Team Leadership & Development

• Build, lead, and develop a team of Business Development Representatives (BDRs) / Inside Sales Executives
• Define clear KPIs, activity metrics, and performance standards
• Coach and mentor team members to consistently exceed targets
• Create a culture of accountability, energy, and continuous improvement
• Support hiring and onboarding as the team scales

• Design and execute a structured outbound strategy targeting new business across Irish SME, mid-market, and public sector organisations
• Drive multi-channel prospecting (calls, email, social selling, events, referrals)
• Public-sector procurement documentation and framework-aligned submissions 
• Develop scalable playbooks for lead generation and qualification
• Work closely with marketing to align campaigns, messaging, and demand generation initiatives

• Lead pipeline development across Managed Print Services and document solutions, including:
  • Print fleet optimisation and cost reduction strategies
  • Managed print contracts and device lifecycle management
  • Document workflow and digitisation solutions
  • Hybrid working print environments
• Identify and drive cross-sell opportunities across the wider ICT portfolio, including:
  • Managed services and IT support
  • Cloud and infrastructure solutions
  • Cybersecurity and data protection
• Position the organisation’s end-to-end capability and service-led approach as a key differentiator

• Work closely with field sales and account management teams to ensure effective handover of qualified opportunities
• Maintain strong alignment between business development activity and revenue targets
• Support team involvement in early-stage client engagements where appropriate
• Continuously improve conversion rates and pipeline quality

• Track pipeline creation, conversion metrics, and revenue contribution
• Ensure accurate CRM usage and reporting discipline
• Provide regular insights and forecasts to senior leadership
• Use data to refine strategy and improve team effectiveness

• Proven experience in a Business Development / Inside Sales leadership role within ICT, MPS, or technology services
• Strong track record of building and scaling pipeline generation functions
• Experience in Managed Print Services, document solutions, or workplace technology highly advantageous
• Demonstrated success in outbound sales and new business acquisition

• Strong leadership, coaching, and team development capability
• Highly commercial, target-driven mindset
• Excellent communication and stakeholder management skills
• Structured and data-driven approach to sales management
• Ability to operate effectively in a fast-paced, growth-focused environment

• Existing network within the Irish corporate or public sector landscape
• Experience working within a service-led ICT organisation
• Familiarity with CRM and sales enablement tools

• The opportunity to build and shape a new business development function
• A collaborative environment backed by a highly experienced technical and service delivery team
• Strong market reputation and established customer base to build from
• The ability to develop new business opportunities from the ground up
• Flexibility to bring your own approach, ideas, and pipeline

• Competitive salary and performance-related bonus
• Company pension scheme
• Life assurance and comprehensive wellness programme
• Access to financial advisory services
• Ongoing training and professional development
• Team events and company initiatives
• Paid volunteer days annually