IT Support Engineer – Dublin or Wexford
Location: Dublin 14 or Wexford
Contract: 12-month contract
Start Date: November 2026
Work Arrangement: Hybrid – 4 days onsite per week
We are currently seeking experienced IT Support Engineers / Service Desk Engineers to join an integrated IT support team providing 1st and 2nd level support across office-based and remote-working environments.
This is a hands-on role for an IT professional with strong Microsoft experience and excellent customer service skills.
The Role
You will provide technical support across Windows, Microsoft 365, end-user devices, identity and access, networking, VPN, business applications and meeting room technologies, managing incidents and service requests through to resolution or escalation.
Key Responsibilities
- Provide 1st and 2nd level Service Desk and desktop support.
- Troubleshoot Windows laptops, desktops and peripherals.
- Support Microsoft 365, including Exchange Online, OneDrive, Teams, SharePoint and M365 Admin Centre.
- Support Intune and SCCM for device management.
- Provide Active Directory and Microsoft Entra ID support.
- Troubleshoot VPN, Azure Virtual Desktop and network connectivity issues.
- Support software installation and business applications.
- Provide Teams Rooms, AV and meeting room technology support.
- Perform hardware deployment, replacement and lifecycle management.
- Support joiner, mover and leaver processes.
- Maintain IT asset records and technical documentation.
- Use ITSM/ticketing systems to manage incidents and service requests.
- Escalate issues to internal teams and third-party suppliers.
- Support ICT projects, upgrades, rollouts and service improvement initiatives.
- Assist with Veeam backup and restore activities where required.
About You
You should have:
- Minimum 3 years' experience in Service Desk, Helpdesk or Desktop Support.
- Strong Windows desktop support experience.
- 3+ years' Microsoft 365 support experience.
- Experience with Intune, SCCM, Teams and SharePoint.
- Active Directory and Entra ID experience.
- Experience with VPN and Azure Virtual Desktop.
- Knowledge of networking and patching.
- Experience with Veeam.
- ITSM/ticketing experience.
- Strong troubleshooting, communication and customer service skills.
- Excellent English communication skills.
Key Skills
Windows | Microsoft 365 | Intune | SCCM | Teams | SharePoint | Active Directory | Entra ID | Azure Virtual Desktop | VPN | Veeam | Networking | ITSM | Desktop Support | Hardware | Asset Management | Teams Rooms | AV
Additional Information
- 12-month contract
- Start: November 2026
- Dublin 14 or Wexford
- 4 days onsite per week
- Monday–Friday, with rota-based hours between 8:00am–5:30pm
- Occasional attendance at other locations may be required
If you are an experienced IT Support / Service Desk professional looking for a new hybrid contract opportunity, we would be keen to hear from you.
